voicemail default not voice

Hi @shjunior,

You shouldn’t need to record your own message to access voicemail.

How you tried to listen to voicemails without recording the message?

Once you have a recorded message it can’t be changed to the default option.

Kash

Hi Kash, my other half has a voicemail but it says she has to set up her voicemail first. She just wants the standard voicemail so doesnt want to record her own

Do you need to record your name when setting up voicemail service @shjunior? 

I remember recording my name, and a personal greeting, when setting up my voicemail. It appears recording your name is a mandatory step in voicemail setup though.

The iD voicemail service is provided by Three UK (the iD network partner) - perhaps Three support pages or their online community might have some tips.

Hi @shjunior 

The voicemail service shouldn’t need or require a recorded message, you should be able to keep the default one.

• How do I set up my Voicemail? F.A.Q.

Tom

I hadnt set up the voicemail but had recieved one and to allow myself to hear it I had to set up a personalised message which is ridiculous really

@ Kash and Tom

As a new customer i definitely am unable to access my voicemail without making a recording.

Perhapes this should be looked into rather than telling people that they shouldn't need to do this when clearly this is a common problem.

I think you should have an option for a default one or record

No, not given any other options. If i just say nothing then it tries again a couple of times before ending the call. If i press hash without saying anything it is the same outcome. Frustrating as i don't want to record my name or a message. Never had this problem with any other mobile provider...

Just curious - what other providers have you used, @Jonmoore?