voicemail does not switch in, instead call ends | iD Mobile Community
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Question

voicemail does not switch in, instead call ends

  • August 2, 2025
  • 3 replies
  • 42 views

This morning I set up voicemail and it worked fine, but I thought time for voicemail to switch in too long. So I tried **61*123*10# for iPhone, then found time was too short so I changed again to maybe 14 seconds, and maybe did again. But now I find my voicemail does not switch in when someone phones, instead the incoming call simply ends after approx 10 rings, almost like I pressed the end call button. How can this be🙈? How to resolve 🧐?

Any help appreciated 🙏. 

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

Sorry to hear this ​@BarryEd 

Does it let you set up the voicemail again? How do I set up my Voicemail? | iD Mobile Community

Please let us know how you get on, or if we can do anything else 🙂


  • Author
  • New Contributor
  • August 4, 2025

Sorry Siân,

thanks for the feedback but I’ve not had any success .

It’s like I need a total reset on my voicemail but I do not know how to do that. When I call 123 it all seems working fine, I’m told I have no voicemail messages, I can go to through the menu options and I changed my pin without a problem.
But the problem is my voicemail does not switch in when I phone my mobile from my landline, instead it hangs up after approx 6 rings. This seems ridiculous 🙈.

I have now disabled my voicemail from the ID MOBILE app (I checked and when I call 123 it does not work) but the problem still exists … if I call my mobile from my landline it still hangs up after about 4 to 6 rings, oh my 😬.

Any ideas?

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 4, 2025

OK ​@BarryEd  

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.