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voicemail issue

  • December 17, 2024
  • 6 replies
  • 111 views
C
New Contributor

Hi, I am trying to switch off my voicemail from the services in the app but doesn’t seem to work. Could you please advise. Thanks 

Best answer by Chico1

Hi, have already done those procedures. I managed to sort it out through phone settings app and switching off Live Voicemail to Off position. This seem to work for now. 
Thanks all for all your help. 🙏

    This topic has been closed for replies.

    6 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • December 18, 2024

    Hi ​@Chico1 

     

    Sorry to hear this, when someone calls you, are they still given the option to leave a voicemail?

     

    If they do leave a voicemail, are you still notified of it?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Chico1
    • Author
    • New Contributor
    • December 18, 2024

    Hi, yes , they are able to leave a voicemail and there is also notification. 

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • December 18, 2024

    Hi there ​@Chico1 

     

    With the voicemail turned off on the account (waiting a minimum of 10 minutes), have you tried restarting the phone. Then see if voicemail is deactivated.

     

    If this still doesn’t work leave voicemail turned off for 24 hours and then restart the phone. Does this fix the issue?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Chico1
    • Author
    • New Contributor
    • Answer
    • December 18, 2024

    Hi, have already done those procedures. I managed to sort it out through phone settings app and switching off Live Voicemail to Off position. This seem to work for now. 
    Thanks all for all your help. 🙏

      Daz_S
      Platinum 
Contributor
      Forum|alt.badge.img+22
      • Daz_S
      • Platinum 
Contributor
      • December 18, 2024

      Glad to hear you’ve sorted it out 👍

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • December 19, 2024

      Hey there ​@Chico1, we’re glad to hear all is sorted!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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