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voicemail not working after changing ringtime

  • 17 February 2021
  • 8 replies
  • 49 views
M
Rank

I’ve shortened the ring time on my phone and now when someone calls and I don’t answer it says the number is not recognised. I’ve checked the settings in the phone app and all seems to be in order. I’ve switched off and back on again but it is the same. Can anyone help solve this issue please. 

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Best answer by Michelle 20 February 2021, 12:43

Hi @Milkygraeme 

 

This looks like it was answered already here:

 

https://community.idmobile.co.uk/android-26/callers-told-number-not-recognised-instead-of-going-to-voicemail-30079

 

Please let us know how you get on.

 

Thanks

 

Michelle 

iD Mobile 

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8 replies

Will
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Userlevel 6
Badge +8

Hi @Milkygraeme,

 

What method did you use to shorten the ring time?

 

Will

M
Rank

Hi Will

 

I did

**61*123**20#

And also tried

**61*447782333123**20#

Graeme 

Mohsin
Rank
Userlevel 4
Badge +3

Hi @Milkygraeme 

Please try **61*333**20# 

Let us know how you get on.

-Mohsin

M
Rank

Hi Mohsin

No it didn't work. 

The caller still gets number not recognised message  ☹

Michelle
Rank
Userlevel 4
Badge +7

Hi @Milkygraeme 

 

This looks like it was answered already here:

 

https://community.idmobile.co.uk/android-26/callers-told-number-not-recognised-instead-of-going-to-voicemail-30079

 

Please let us know how you get on.

 

Thanks

 

Michelle 

iD Mobile 

M
Rank

Thanks Michelle but still no joy. I have samsung a10 and the voicemail number is set what seems correct but it won't allow me to change it anyway

Graeme 

Mohsin
Rank
Userlevel 4
Badge +3

Hi @Milkygraeme 

We are sorry to hear you have still unable to get this to work. Please can you check your voicemail settings to see what the number shows as? Can you also try to turn your Voicemail off and then back on again. You can do this through the iD App.

-Mohsin

M
Rank

😀 sorted now. Thanks 

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