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voicemail not working after changing ringtime

  • February 17, 2021
  • 8 replies
  • 185 views
M
Community Member

I’ve shortened the ring time on my phone and now when someone calls and I don’t answer it says the number is not recognised. I’ve checked the settings in the phone app and all seems to be in order. I’ve switched off and back on again but it is the same. Can anyone help solve this issue please. 

Best answer by Michelle H

Hi @Milkygraeme 

 

This looks like it was answered already here:

 

https://community.idmobile.co.uk/android-26/callers-told-number-not-recognised-instead-of-going-to-voicemail-30079

 

Please let us know how you get on.

 

Thanks

 

Michelle 

iD Mobile 

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    8 replies

    Will R
    iD Mobile Employee
    • Will R
    • iD Mobile Employee
    • 4103 replies
    • February 18, 2021

    Hi @Milkygraeme,

     

    What method did you use to shorten the ring time?

     

    Will

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Community Member
    • Milkygraeme
    • Author
    • Community Member
    • 0 replies
    • February 18, 2021

    Hi Will

     

    I did

    **61*123**20#

    And also tried

    **61*447782333123**20#

    Graeme 

    Mohsin
    iD Mobile Employee
    • Mohsin
    • iD Mobile Employee
    • 2173 replies
    • February 19, 2021

    Hi @Milkygraeme 

    Please try **61*333**20# 

    Let us know how you get on.

    -Mohsin

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Community Member
    • Milkygraeme
    • Author
    • Community Member
    • 0 replies
    • February 19, 2021

    Hi Mohsin

    No it didn't work. 

    The caller still gets number not recognised message  ☹

    Michelle H
    iD Mobile Employee
    • Michelle H
    • iD Mobile Employee
    • 1540 replies
    • Answer
    • February 20, 2021

    Hi @Milkygraeme 

     

    This looks like it was answered already here:

     

    https://community.idmobile.co.uk/android-26/callers-told-number-not-recognised-instead-of-going-to-voicemail-30079

     

    Please let us know how you get on.

     

    Thanks

     

    Michelle 

    iD Mobile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Community Member
    • Milkygraeme
    • Author
    • Community Member
    • 0 replies
    • February 22, 2021

    Thanks Michelle but still no joy. I have samsung a10 and the voicemail number is set what seems correct but it won't allow me to change it anyway

    Graeme 

    Mohsin
    iD Mobile Employee
    • Mohsin
    • iD Mobile Employee
    • 2173 replies
    • February 23, 2021

    Hi @Milkygraeme 

    We are sorry to hear you have still unable to get this to work. Please can you check your voicemail settings to see what the number shows as? Can you also try to turn your Voicemail off and then back on again. You can do this through the iD App.

    -Mohsin

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Community Member
    • Milkygraeme
    • Author
    • Community Member
    • 0 replies
    • February 23, 2021

    😀 sorted now. Thanks 

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