voicemail notification

I am having the same issue and it’s driving me insane! 

Hello ​@Neillappin and ​@Elisher 

Thank you for getting in touch with us here on the community. 

Sorry to hear you are not able to remove the voicemail notification. 

Can you please confirm your handsets make/model?

Thanks, 

Nat 

Hi 

I have an iPhone 13 

I have reset the phone 3 times, turned my voicemail on and off three times and definitely do not have any voicemails to be listened to 

thanks

Elisher 

Hello Nat,

 thanks for your reply, my handset is an iPhone 11.

can you help me fix the issue?

Hey there ​@Elisher & ​@Neillappin, sorry to hear this.

Please try the following:

• Go to Settings > Notifications> Phone> then turn OFF Badge App button. The red dot should disappear from the phone icon.
•  Call yourself from another phone and leave a message > Call voicemail and delete your message.
• Go back to Settings > Notifications> Phone> then turn ON Badge App button. 

Thanks,

Tyler

Hi

this has still not rectified the issue

thanks

Elisher

Hey there ​@Elisher, sorry to hear that. Have you tried disabling voicemail via the iD Mobile app/website, and then re-enabling it?

Thanks,

Tyler

Hi

Yes I have tried that also

thanks

Elisher 

Hi ​@Elisher,

Further troubleshooting will be needed with this.

I would advise contacting our Live Chat Team and they can check it out.

Kash

Hi, I’ve just tried this and still have the red dot showing. When I compare to my sons iPhone which is also on ID mobile , I have a blue dot next to the ‘Network provider Voicemail’ on the voicemail page, which he doesn’t have maybe it’s related to the problem?

Hi ​@Neillappin,

What happens when you press call?

Do you have any voicemails on your number that haven’t been checked?

Kash

When I press call it takes me to my voicemail & voicemail settings  but it says there are no messages.

I’ve also tried turning voicemail off and back on but it’s doesn’t help

Same for me 

Hey there ​@Neillappin & ​@Elisher, we’re very sorry to hear the issue still persists.

We’d recommend contacting our live-chat via the link below to raise this with them, so they can troubleshoot further, or potentially raise further with our technical team:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler