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Question

voicemail notification

R
New
 Contributor

Hi, 

I recently bought a phone from ID (Google pixel).  I ported my number.  Since my phone number has ported I have lost the voicemail icon.  I have set up the voicemail by ringing 1 from the phone.  However I can't select visual voicemail on my settings.  It is reading as the temporary number when I bought the phone.  I have tried changing it to my number but it won't allow me to.

    8 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • March 20, 2025

    Try performing a Network Settings Reset on your phone:

    1. Open ‘Settings’.
    2. Tap ‘System’.
    3. Tap ‘Advanced’.
    4. Tap ‘Reset options’.
    5. Select ‘Reset Network Settings’.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • RobRuth Hall
    • Author
    • New
 Contributor
    • 3 replies
    • March 20, 2025

    Unfortunately this didn't work ☹️

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 21, 2025

    Hey there ​@RobRuth Hall, sorry to hear that.

     

    To confirm, is your number showing correctly in your phone’s settings?

     

    Is voicemail enabled via the iD Mobile app/website?

     

    Is the issue with visual voicemail, or normal voicemail or both?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
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    • RobRuth Hall
    • Author
    • New
 Contributor
    • 3 replies
    • March 22, 2025

    Hi,

    When I check in settings under SIM the correct number is showing.  

     

    I can't see how to enable voicemail via the app/website.

    When people ring my phone they can leave a voicemail - it's set up with my personal message but when I ring to check to messages there are none!  I have no where on the phone to check for voicemails I have to dial on to check. 

    Thanks

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 24, 2025

    Hey there ​@RobRuth Hall, sorry to hear that.

     

    Has voicemail ever worked normally for you on our network before please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
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    • RobRuth Hall
    • Author
    • New
 Contributor
    • 3 replies
    • March 27, 2025

    No as this is a new phone and new contract.  I managed to find under iD IN settings that I had 2 numbers registered so deleted the temporary one and it seems to be working now.

    Thanks 

    Tyler
    JoeKing
    2 people like this
    • Tyler
      Tyler
    • JoeKing
      JoeKing
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 299 replies
    • March 28, 2025
    RobRuth Hall wrote:

    No as this is a new phone and new contract.  I managed to find under iD IN settings that I had 2 numbers registered so deleted the temporary one and it seems to be working now.

    Thanks 

    ​@RobRuth Hall  That's good you've managed to resolve your problem, if you need further assistance just post your issue in the community.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 28, 2025

    Hey there ​@RobRuth Hall, we’re glad to hear all is resolved.

     

    Thanks,

    Tyler

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    Reply.


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