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Voicemail notification won't clear

  • 11 September 2020
  • 3 replies
  • 11 views

I ported my number across from previous provider, and the voicemail icon will not clear from the notification bar.  I check for messages and I’m told there are none.  I’ve cleared the app data in the settings and it clears temporarily, but always comes back.  I’ve tried using the online support options as well, but they have not provided a solution.

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Best answer by Will 13 September 2020, 13:25

Hi @bodarville,

 

Have you tried removing the SIM card and powering down the handset for 10 minutes?

 

Also, if you place the SIM card in another handset, does the icon display there?

 

Will

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Userlevel 4
Badge +6

Hi @bodarville,

 

Have you tried removing the SIM card and powering down the handset for 10 minutes?

 

Also, if you place the SIM card in another handset, does the icon display there?

 

Will

Yes, tried those and no luck.

Userlevel 6
Badge +8

Hi there @bodarville 

We’ve sent you a private message here now so that we can have this looked at by our Tech Team for you.

We should be able to get this sorted for you shortly if you could respond back there.

Thanks.

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