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Voicemail problems

  • September 18, 2024
  • 4 replies
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A
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Recently changed from 3 to iD Mobile, porting my number. I am using an iPhone 12. I have set up voicemail and it is very erratic.

I am missing calls, which go straight to voicemail. Just now I got the text advising receipt of a voicemail, but cannot connect when dialling the voicemail number so cannot get to the message. However I can make other calls. Voicemail number auto sets on +447782333123.

I have tried a soft re-set on the phone, toggling Airplane mode, toggling WI-FI calling, taking out and reinserting the SIM card, but no luck.

Help please!

Best answer by Antinchip

Matthew, thank you for your input. I have had no response at all from the technical team.

Meanwhile I tried the SIM card in my old iPhone 7 plus and everything worked fine. Possibly something to do with the settings on my iPhone12?

After a day or so I put the SIM card back in my iPhone 12 and the problem seems to have gone away. Perhaps the technical team intervened remotely, or it was just a temporary glitch. All good for now, thank you.

 

Cheers

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    4 replies

    A
    New
 Contributor
    • Antinchip
    • Author
    • New
 Contributor
    • 2 replies
    • September 18, 2024

    Support have escalated this to the technical team since it could not be resolved by the agent.

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • September 23, 2024

    @Antinchip - Hope the technical team are able to support. If not, pop back here and let me know! Thanks.

    iD Community Manager
    A
    New
 Contributor
    • Antinchip
    • Author
    • New
 Contributor
    • 2 replies
    • Answer
    • September 23, 2024

    Matthew, thank you for your input. I have had no response at all from the technical team.

    Meanwhile I tried the SIM card in my old iPhone 7 plus and everything worked fine. Possibly something to do with the settings on my iPhone12?

    After a day or so I put the SIM card back in my iPhone 12 and the problem seems to have gone away. Perhaps the technical team intervened remotely, or it was just a temporary glitch. All good for now, thank you.

     

    Cheers

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • September 24, 2024

    @Antinchip - glad you’ve resolved your issue. Thanks!

    iD Community Manager

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