Vulnerable customer

  • 23 February 2021
  • 6 replies
  • 22 views
SJAB0411
Rank

I need help setting up payments that I can control on a fortnightly basis

SJAB1958

6 replies

Emil
Rank
Userlevel 5
Badge +1

@Mohsin Please could you look into this? 

Thanks, 

Emil

Mohsin
Rank
Userlevel 4
Badge +3

Hi @SJAB0411 

You can set this up by logging into your iD app and setting your payment/direct debit to every 2 weeks.

-Mohsin

SJAB0411
Rank

Where in the app can I find this?

SJAB1958
Jade
Rank
Userlevel 1
Badge +6

Hi @SJAB0411 

If you would prefer to pay every 2 weeks, this can be done via manual payments in your app, unfortunately, it is not possible for us to change how frequently your Direct Debit is taken. 

I hope this helps. 

 

Thanks, 

Jade 

 

 

SJAB0411
Rank

May I respectfully make a couple of suggestions?e

Before commenting, read the full thread.

Before commenting, don't make assumptions.

Thank you.

SJAB1958
Jade
Rank
Userlevel 1
Badge +6

Hi @SJAB0411 

I hope you can accept our apologies for any inconvenience caused here. 

If there is anything further we can assist with, please do not hesitate to get in touch. 

Thanks, 

Jade 

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