I called ID to move my direct debit to the end of the month as I would struggle to pay it that month. It also meant it came just after pay day instead of the middle of the month. They did move it.
however - not only did ID still take that direct debit sending me overdrawn and costing me fees but I now get a text every other day reminding me they’ve moved it…
grumpy would be an understantement
+8Hi
’m really sorry to hear about the trouble this has caused, I can completely understand how frustrating this must be.
In regards to the reminder texts you’re receiving, I can confirm this is a known issue that we’re currently working to resolve. In some cases, the system continues to send automated messages even after changes have been made to the payment date.
I appreciate this isn’t ideal at all, and I’m sorry for any inconvenience caused. Rest assured, the relevant teams are working to fix this so it stops happening.
Thanks for your patience while this is being looked into.
Regards,
Gemma M
The iD Mobile Social Media Team
Thanks for your reply. These things happen - good to know it’s in hand.
that doesn’t, however explain why when I’ve been told a million times it’s been moved, the original debit was still taken meaning I was charged even more by the bank
+8Hi
I am so sorry to hear of this. I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
We'll speak to you there.
Thanks.
Gemma M
The iD Mobile Social Media Team
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