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Website basket not loading - 500 internal server error


Apologies if this is not posted in the correct place - I’m trying to checkout online but the basket page does not load once there is an item added to it. It loads ok if it is empty. I’ve tried both on my phone and on my laptop, and have also tried in a private browser window.

 

Best answer by Nikhil P

Hey @thorlr, @Jenn24

Are you still experiencing the issue? If so, try clearing your browsing history and cache. 

If you continue to experience the issue, let me know what plans you’re attempting to purchase, and I’ll raise it with our online manager. 

Thanks,

Nikhil

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5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • January 27, 2024

Hi @thorlr 

 

Sorry to hear this, does this happen with multiple different deals or just one?

 

Tom


Jenn24
New
 Contributor
  • New
 Contributor
  • 2 replies
  • January 28, 2024

Hi, I have been trying on and off all day and cannot proceed to upgrade either, getting the same ‘server error’ message no matter what option I pick.


Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • Answer
  • January 29, 2024

Hey @thorlr, @Jenn24

Are you still experiencing the issue? If so, try clearing your browsing history and cache. 

If you continue to experience the issue, let me know what plans you’re attempting to purchase, and I’ll raise it with our online manager. 

Thanks,

Nikhil


Jenn24
New
 Contributor
  • New
 Contributor
  • 2 replies
  • January 29, 2024

Thank you Nikhil, this has resolved my issue.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 29, 2024

Hi @Jenn24,

Glad to hear that the issue is resolved.

If you require further assistance, please let us know.

 

Kash