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Websites very slow to load today, if loading at all

Z
Active Contributor
  • Zanna1
  • Active Contributor
  • 10 replies

Hi,

I spent over half an hour on the ‘chat’ this morning, only to be asked to do a system reset, which I did. Some websites are loading painfully slowly (BBC news site with grey boxes where photos should be), some not loading at all. 

I’ve reset a few times now, deleted a couple of old apps, cleared browsing history - any other bright ideas?

Thanks in advance and forgive me the delay but I’ll probably check this on the laptop again later as my phone just can’t cope today

Thanks

    5 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 929 replies
    • April 3, 2025

    Could be just congestion on the mast you are attached to.

    You can also check here for any issues reported.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    Active Contributor
    • Zanna1
    • Author
    • Active Contributor
    • 10 replies
    • April 3, 2025

    Hi, no issues via the link you sent, but thanks ​@MZone 

    I have fibre to the property and my laptop is working fine - the phone isn’t. ​@idmobile  do I need a replacement SIM as I’d had issues last month too?

    Z
    Active Contributor
    • Zanna1
    • Author
    • Active Contributor
    • 10 replies
    • April 3, 2025

    Putting this out there again - mainly to ID Mobile - do I need a replacement SIM ?

    Thanks

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 929 replies
    • April 3, 2025

    I wouldn’t say you need one as I have never had to get a replacement SIM since I had a Nokia 3210 as my first phone LOL. But feel free to try one if you want. Like I said before down to network congestion on the mast. More people connected. Depending what they are doing etc etc. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 4, 2025

    Hi ​@Zanna1 

     

    Sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

     

    How long have you had these issues here?

     

    Tom

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