Welcome message stating france is not a roaming country. | iD Mobile Community
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Welcome message stating france is not a roaming country.

  • April 25, 2025
  • 4 replies
  • 106 views

My welcome message upon arriving in france states I will be charged £6/minute for calls, £1.60 for a text and over £9/Mb of data, what's going on, I've only had the phone a few days so not a good start.

 

Best answer by MZone

Did you connect to a ships mobile network by any chance? You need to make sure you are connected to either Societe Francaise Du Radiotelephone, Bouygues, Orange or Free Mobile networks. 

4 replies

Decembersangel72
Gold Contributor
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Hi ​@Juliewad 

You are correct that the use of your phone should be OK for roaming within France.
Have you checked the advice from iD Mobile with regards to this?
https://www.idmobile.co.uk/help-and-advice/eu-roaming
https://www.idmobile.co.uk/help-and-advice/roaming-advice

What phone do you have?

Have you set the ‘Data Roaming’ setting to ‘ON’?

 

Hope this helps x
 


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 25, 2025

Did you connect to a ships mobile network by any chance? You need to make sure you are connected to either Societe Francaise Du Radiotelephone, Bouygues, Orange or Free Mobile networks. 


  • Author
  • New Contributor
  • April 26, 2025

OK, so you think the initial message stating the high costs was because the phone connected to the ships network?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 27, 2025

Hey there ​@Juliewad, there are indeed high costs associated with conntecting to the maritime network (ships network).

 

Therefore, we’d simply advise to ensure you’re connected to the regularl French network, as well as setting your bill cap to £0.00, to avoid any charges out of contract altogether.

 

Thanks,

Tyler