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What's happened with the billing?

  • July 9, 2025
  • 3 replies
  • 15 views
Ian Carlton Whitfield
New Contributor

I paid twice in June and it's showing as pd but still getting letter saying I owe it, and credit not showing up in app, that’s telling me the same.

 

Best answer by Tyler C

Hey there ​@Ian Carlton Whitfield, no problem at all, we’re glad to hear all is okay!

 

Thanks,

Tyler

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 9, 2025

    Hey there ​@Ian Carlton Whitfield, sorry to hear that. Sometimes on the app/website, it can show successful/unsuccessful payments, even when they’ve not been taken, or when they have as an error.

     

    Can you please check your bank statement and see how many payments have officially been taken out, and not pending, each month?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ian Carlton Whitfield
    New Contributor

    Just checked, it’s ok I’m really sorry I misread it, It’s due on 14th it’ll go out with direct debit on that day.

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • Answer
      • July 9, 2025

      Hey there ​@Ian Carlton Whitfield, no problem at all, we’re glad to hear all is okay!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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