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whatsapp

Forum|Forum|1 year ago
October 5, 2024
36 replies
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I can not receive a code from WhatsApp to login, when I try the phone call way, I get a call it then tells me to press a number to get the code then the call ends. I am using a iPhone XR and have just switched to ID from lebara porting my number also, I was able to use WhatsApp before moving to ID but I stopped using WhatsApp about 10 month ago and deleted the app, Now I need to use it again. Any help will be appreciated

Best answer by Darth Snolin

bit of an update…… whatsapp now say they are aware of the issue and are working on a fix!!!

thanks everyone for your assistance, hopefully i’ll get a positive outcome soon.

Lauren K

iD Mobile Employee

Hi @Whoatemepie, welcome to the community!

Are you able to receive other OTP messages? (One time passcodes)

These could be for online banking, for signing into an account etc. This will help narrow down the issue.

-Lauren

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WhoatemepieAuthor

Active Contributor

I still could not receive a text to get the code but when I got the call I had too, Exit to the keypad for making calls and not the one in what’s app to be able to press the number needed to get the code

Tom

iD Mobile Employee

Hi @Whoatemepie

I’m not sure what you mean by the above?

Please ensure to explain clearly.

Is the issue with the OTP code only with WhatsApp?

Tom

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D

Darth Snolin

Helpful Contributor

I’m having the same issue, when i enter my new mobile number to enable whatsapp to send me a verification code it just says unable to send sms and then locks me out for 7 hours!!

N

Natalie W

iD Mobile Employee

Hi @Darth Snolin

Thanks for getting in touch.

Can you please confirm if you have any issues receiving OTP’s from any other sites/services? This could be bank or purchases?

Thanks,

Nat

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D

Darth Snolin

Helpful Contributor

Hi Nat,

I don’t recall having to go through that process, but I have slept since having the phone and I could be wrong as all my other apps are set up and working fine including my banking app, paypal app etc

N

Natalie W

iD Mobile Employee

No problem @Darth Snolin

What is the make/model of your handset please?

Nat

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D

Darth Snolin

Helpful Contributor

I Phone 15 - upgraded from an I Phone 11

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