Do you have the “Call Me” option like the video?

I’ve just selected the phone call option but no call yet ! Guess I’ll have to try the WhatsApp help like in your video ….. thanks for your messages and trying to help 

It should call straight away

if not it will say to wait so many minutes or hours to try again like the text option does

How long do you need to wait for the text timer to countdown?

when the timer resets, maybe try uninstalling and reinstalling WhatsApp and trying the phone call option again.

Another 7 hours ….. 12 for a call ….. luckily I’ve got 28 days left on my old number so I have time to resolve it …. Thanks for your help 

Are you not porting your old number over to id?

I wouldn’t know how you would get a call or a text to your new number  what I’d gave you if your old number is registered with WhatsApp 

no, i’m changing number.. it asks for your old number, then your new number then has a meltdown and says it cannot send an sms to my new number, which by the way accepts messages from everyone else! not a great start to my ID Mobile life……. O2 is now looking not so bad!

Perhaps ask WhatsApp support why their mobile app cant send an SMS text message to your UK mobile number, @Darth Snolin. 

yeah, i’ve done that and got an automated message back saying refer to ID mobile but their response is to revert back to Whatsapp!!! 

If you’ve setup your WhatsApp account to use two-step verification, perhaps this might be causing your issue @Darth Snolin. 

Have you previously added your email address for use with WhatsApp two-step verification? Maybe add this if not already enabled. 

https://faq.whatsapp.com/796575231429493/?helpref=uf_share 

This WhatsApp online article might help to register your WhatsApp account with a phone call. 

Thank you @andewhite for your assistance. 

@Darth Snolin Can you please take a look at the link sent by andewhite and let us know how you get on?

Nat