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Whoatemepie
Active Contributor
October 5, 2024
Solved

whatsapp

  • October 5, 2024
  • 36 replies
  • 2315 views

I can not receive a code from WhatsApp to login, when I try the phone call way, I get a call it then tells me to press a number to get the code then the call ends. I am using a iPhone XR and have just switched to ID from lebara porting my number also, I was able to use WhatsApp before moving to ID but I stopped using WhatsApp about 10 month ago and deleted the app, Now I need to use it again. Any help will be appreciated 

    Best answer by Darth Snolin

    bit of an update…… whatsapp now say they are aware of the issue and are working on a fix!!! 

     

    thanks everyone for your assistance, hopefully i’ll get a positive outcome soon.

    36 replies

    Show previous replies
    Helpful Contributor
    Darth Snolin
    Helpful Contributor
    November 1, 2024

    Hi, unfortunately nothing appears to be working, i get this message when requesting a call

    Helpful Contributor
    Darth Snolin
    Helpful Contributor
    November 1, 2024

    and this message when requesting a message 

    Helpful Contributor
    Darth Snolin
    Helpful Contributor
    November 1, 2024

    I’ve currently got an ongoing whatsapp message with whatsapp support but they appear to be clueless

    Helpful Contributor
    Darth SnolinAnswer
    Helpful Contributor
    November 1, 2024

    bit of an update…… whatsapp now say they are aware of the issue and are working on a fix!!! 

     

    thanks everyone for your assistance, hopefully i’ll get a positive outcome soon.

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      November 2, 2024

      Hey there @Darth Snolin, we’re glad to hear and hope they can resolve this.

       

      If you need us, do let us know.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Chris Johnson
      New Contributor
      Chris Johnson
      New Contributor
      November 7, 2024

      and this message when requesting a message 

      Hi did you manage to get the code in the end?? I’ve got this issue ongoing now 

      Tom
      iD Mobile Employee
      Tom
      iD Mobile Employee
      November 8, 2024

      Hi @Chris Johnson 

       

      It looks like they spoke to WhatsApp directly for support, which is what we’d recommend for WhatsApp related issues, we at iD Mobile have no control or access to their services.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Helpful Contributor
      Darth Snolin
      Helpful Contributor
      November 11, 2024

      Hey everyone, thanks so much for your advices and guidance, the issue has been sorted now, had to open a live whatsapp chat with whatsapp directly and in the end it just decided to work! No idea if the live chat worked or not but there we go….  

        Tom
        iD Mobile Employee
        Tom
        iD Mobile Employee
        November 11, 2024

        Hi @Darth Snolin 

         

        Glad to hear WhatsApp could help with this.

         

        Tom

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          New Contributor
          RachLC
          New Contributor
          April 30, 2025

          I’ve just joined the network, the phone is for my son. I have tried to set up what’s app but having the same issues with the code not sending and the same for the phone call. Has anyone found the solution for this? 

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