whatsapp

Forum|Forum|1 year ago
October 5, 2024
36 replies
2315 views

I can not receive a code from WhatsApp to login, when I try the phone call way, I get a call it then tells me to press a number to get the code then the call ends. I am using a iPhone XR and have just switched to ID from lebara porting my number also, I was able to use WhatsApp before moving to ID but I stopped using WhatsApp about 10 month ago and deleted the app, Now I need to use it again. Any help will be appreciated

Best answer by Darth Snolin

bit of an update…… whatsapp now say they are aware of the issue and are working on a fix!!!

thanks everyone for your assistance, hopefully i’ll get a positive outcome soon.

Show previous replies

Siân W

iD Mobile Employee

Hi @RachLC Sorry to hear this.

We would advised to speak to WhatsApp directly for support, which is what we’d recommend for WhatsApp related issues, we at iD Mobile have no control or access to their services.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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em fo

Active Contributor

I’ve just joined the network, the phone is for my son. I have tried to set up what’s app but having the same issues with the code not sending and the same for the phone call. Has anyone found the solution for this?

Hi did you ever solve this?

Ive had the same thing on my phone & the whatsapp support has been useless🤦🏼‍♀️

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RachLC

New Contributor

Hi, Unfortunately not :( We can keep trying but nothing works. Have exhausted trying to find a solution between the mobile provider and what’s app. Neither have a solution. Such a shame as we all use what’s app in our family. I’ll wait till the contacts up and then look to a different provider.

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em fo

Active Contributor

Hi, OMG that’s awful service!

I was contemplating paying the £25 to change my number with ID to try again with a new number 🤦🏼‍♀️

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RachLC

New Contributor

Yeah it’s pretty dire. I just don’t understand how it doesn’t work with this provider. From what I’ve read it just doesn’t work with this provider. I’d be interested if you do change it and it actually works though.

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em fo

Active Contributor

Hmmm that’s so strange! You’d think any provider would work with whatsapp?! Will let you know what happens if I decide to change….