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When does the number on the iD app/account change over?


I recently bought a new phone with iD and I requested to have my old number ported over and that switch was scheduled for today. That switch has been successful but now when I log into the iD app, it still shows the original number I had for less than 3 days before it switched.

 

I made the account so I could see my bills and things, did I mess myself up by creating the account before my original number got ported over or will that number change over on its own at some point?

Best answer by andewhite

It can sometimes take 24-48 hours before the iD app & “My iD Account” online services reflect number switches, @bpenta7.

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2 replies

andewhite
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  • Platinum 
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  • 12348 replies
  • Answer
  • July 9, 2024

It can sometimes take 24-48 hours before the iD app & “My iD Account” online services reflect number switches, @bpenta7.


Tyler
iD Mobile Employee
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  • July 24, 2024

Hey there @bpenta7, welcome to Community!

 

As kindly advised by @andewhite, it typically takes about 24-48 hours to change on the account.

 

Thank you,

Tyler