I have just received a new SIM card for my child’s first phone but it’s not working? Where do I find the phone number for it? How do I get the phone recognise there is a sim in it? Help…I’m so frustrated!!
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Where i start?
Best answer by Clare Warrington
Hi
I found out that the sim was faulty after doing a live chat. It has been replaced by id mobile through Currys and we have a very happy birthday girl at home! Just for your info the Samsung phone was not even registering that a sim had been installed however when I put my own sim in it worked fine.
+25
I’m sorry to hear this, when you say “not working”, do you mean absolutely 0 signal at all?
You should have the phone number in the “Welcome to iD” email.
What phone are you trying to use the SIM card in?
Tom
Hi
I found out that the sim was faulty after doing a live chat. It has been replaced by id mobile through Currys and we have a very happy birthday girl at home! Just for your info the Samsung phone was not even registering that a sim had been installed however when I put my own sim in it worked fine.
+24Hi
Glad to hear that this is resolved.
If you require assistance, please let us know.
Kash
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