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Where i start?

  • December 12, 2024
  • 3 replies
  • 84 views

Clare Warrington
New Contributor

I have just received a new SIM card for my child’s first phone but it’s not working? Where do I find the phone number for it? How do I get the phone recognise there is a sim in it? Help…I’m so frustrated!! 

Best answer by Clare Warrington

Hi ​@Tom  thank you for your response. 
I found out that the sim was faulty after doing a live chat. It has been replaced by id mobile through Currys and we have a very happy birthday girl at home! Just for your info the Samsung phone was not even registering that a sim had been installed however when I put my own sim in it worked fine.  

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 13, 2024

Hi ​@Clare Warrington 

 

I’m sorry to hear this, when you say “not working”, do you mean absolutely 0 signal at all?

 

You should have the phone number in the “Welcome to iD” email.

 

What phone are you trying to use the SIM card in?

 

Tom


Clare Warrington
New Contributor
  • Author
  • New Contributor
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  • December 13, 2024

Hi ​@Tom  thank you for your response. 
I found out that the sim was faulty after doing a live chat. It has been replaced by id mobile through Currys and we have a very happy birthday girl at home! Just for your info the Samsung phone was not even registering that a sim had been installed however when I put my own sim in it worked fine.  


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • December 15, 2024

Hi ​@Clare Warrington,

Glad to hear that this is resolved.

If you require assistance, please let us know.

 

Kash