where is customer support

I don’t believe it actually exists

Here for the same - Just joined this to find how to chat to someone for customer service !!! 

As I understand it, for issues with your handset you’re expected to go to your nearest Curry’s store.

When I ring back the number of a call I’ve missed For some reason ID’s automated message tells me to buy more credit because I’ve used mine up, although I haven’t and can call any other number without issue, I think ID are trying to scam me!

Mark, it really does sound like someone is trying to scam you, though it might not be iD.

If you’re PAYG and go to make a call, as you dial, you would get an automated voice prompt saying you don’t have enough credit.

I would be truly gobsmacked if iD would randomly cal you saying you don’t have enough credit. I wouldn’t call the number back and when they call again see what details they can tell you about yourself - like your name on the account, the last 4 digits of the account, what bank the card is registered to etc.If they can’t answer any apart from you’re an iD customer end the call and block the number would be my best advice.

Don’t say you got my details wrong they’re x y z or give them anything about you. Keep answers to brief replies (avoid saying yes or no too). Say that’s wrong for no

Hi ​@Mark Langley 

Thanks for getting in touch with us here on the community.

We would not call you to advise you to top up. 

If you are ever in doubt, please contact us directly either on Live Chat, Facebook/Twitter or here and we will be happy to help. 

Nat 

I can not make calls. I can receive calls ok and 4g works ok to. I am not on pay as you go and have unlimited calls. Also customer Services is impossible to contact. 
 

Regards Steven

How many more details are needed than above. 

Forget it I’ll get my pac number and leave 

Getting hold of support seems to impossible. I’ve tried the live chat this morning for the last hour and keep getting a message “Sorry, I can’t help right now”… super. thanks a lot.

Hey there ​@Steven Gudger, we’re sorry to hear that. I can see you messaged here at 7am, however, we don’t open here until 8am, and we’re not an instant response team here, so we get back to all customers as soon as possible.

What phone do you have and what’s your full postcode please?

How long have you had issues?

Thanks,

Tyler

Hey there ​@Merrick83, we're aware of a current issue with our live-chat currently, and we’re working on resolving this as soon as possible. Our sincere apologies for any inconvenience caused.

However, we’re happy to help here. I see you made a post yourself and explained your issue, so I’ve responded there now, so please respond there to avoid confusion.

Thanks,

Tyler

I’ve tried about 10 times this week to speak with an agent on the live chat but always get “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.” 

Sometimes I get to the point to input my pin other times not that far.

All the times I’ve tried calling between 9am - 8pm.

Ridiculous.  

Hello ​@nonPlussed45 

Thank you for getting in touch. 

We apologise for the issues when contacting our team via live chat. 

We have been experiencing an issue with our Live chat system which should now be resolved. 

If you let us know the reason for the chat, we would be happy to assist you further from here. 

Thanks, 

Natalie 

Remiss of me to say that I did eventually get through and speak to a person who was able to solve my query (it wasn’t possible to solve through the chatbot).

Still pretty frustating for those other 10 times though.

Hey there ​@nonPlussed45, we’re glad to hear all is sorted, and apologies for the wait in doing so.

Thanks,

Tyler

I am having a nightmare with support. I keep getting logged out and losing my chat. it there a technical issue with your website? 

also, when you do get through, the time between messages is way too long. I understand that they may deal with a few at a time but this is ridiculous and very frustrating, especially when their answer does not relate to your query and I am still struggling to resolve my issue. . 

Hi ​@Lloydh 

We’re sorry to hear this. 

We don’t have any known current issues with our website.

You can contact our Live Chat team, our Social Media team on Facebook or X, and here on our Community page! Please note some platforms are not an instant messaging service like the Live Chat team however will still get back to you.

Anika