where is my Amazon voucher?

Hi ​@Anon  please email hello@giftcloud.com team directly with the order number and Email address to receive an update.

Please let us know how you get on, or if you require any further assistance.

Still unresolved despite sending a copy of the email I received advising:

'Thank you for submitting your details for the following offer:

£50 - Currys or Amazon.co.uk Gift Card'

 MY ORDER WAS CLEARLY TRACKED OTHERWISE HOW WOULD I HAVE RECEIVED THIS EMAIL?

This is the response:

I'm sorry about this situation. we didn't want your reward purchase to end up like this.
 
We have checked with our rewards team and they confirmed the reward was not purchased as per the terms and it was not tracked.
 
They have informed us that the sign up was not tracked via Moneysavingsexpert or any other Affiliate website.
 
Since we are unable to obtain the reward for this sign up this is declared not eligible. I'm truly sorry about this situation.
 
I hope you will be able to avail the next promotional offer. Please let me know if I can help you with anything else.
 
Regards,
 
Mani P

As this is still unresolved I can only advise anyone thinking of signing up to ID mobile with a voucher offer not to do it. It will not be honoured.

At this stage I feel like I've been scammed in order to sign up to ID mobile. I note from other comments online that this is an ongoing issue, voucher sign ups not be honoured.

I will be cancelling my contract this week if this remains unsolved

This is the response;l I received:

"Thanks for getting in touch.
 
I'm truly sorry for this situation. 
 
Usually when you sign up (mostly via Monesavingsexpert) you will be sent a reward invite email with the link to purchase the ID mobile connection soon after the sign up is done or once you registered your email via Giftcloud you will be re-directed to ID mobile website to make the purchase.  (WHICH I DID)
 
ID mobile team has informed us that you have used a different website to complete the purchase and registration of the ID mobile reward offer that is not our affiliate website or Moneysavingsexpert via which our rewards offers are tied up. So they didn't approve this reward stating it was not tracked via the above mentioned websites."

I HAVE NOT USED ANOTHER WEBSITE TO SIGN UP.  I have been using Martin Lewis Money saving expert website for at least a decade. I am a member of it. I receive a newsletter every month. I know the website I used to sign up.

I feel like I've been scammed in order to be signed up to ID mobile. Great way of starting an ongoing business relationship! Cancel my contract ID mobile

Hi ​@Anon,

The promotion is something that is provided by GiftCloud via MSE. 

Unfortunately we don’t have any control over this and we would advise checking this further with iD Mobile.

Do you have any screenshots showing that you purchased through MSE?

Kash

​@Kash M is this not what I am doing? Contacting id mobile? 

Still unresolved despite sending a copy of the email I received advising:

'Thank you for submitting your details for the following offer:

£50 - Currys or Amazon.co.uk Gift Card'

 MY ORDER WAS CLEARLY TRACKED OTHERWISE HOW WOULD I HAVE RECEIVED THIS EMAIL?

Hi there ​@Anon, our apologies, my colleague meant you will need to contact Giftcloud/MSE, not iD Mobile. Our apologies for the confusion there.

If you’d like, we can drop you a PM and raise further to our back office team to see if they can look into this further. They may also advise the same above, but we can still check with them if you’d like us to?

Thanks,

Tyler

​@Tyler C I feel like I'm going round in circles. In case it isn't clear, I have contacted giftcloud. I have posted their responses above. 

Yes, I would appreciate someone looking into this. I am a new customer to ID mobile who signed up though Money Saving Expert on the promise of this voucher which isn't being honoured. I have been a member of money saving expert website for over a decade and receive their monthly newsletter. I signed up through this website that I use frequently.

If this is not honoured I will be left with no alternative than to cancel my contract for good as feeling like you've been scammed in order to sign up is not a great start.

I read many comments online from other people who have had the same issue. Therefore when I signed up I made sure to do it the right way through the link to avoid any issues.

Yes, I'd very much appreciate this being looked into. Please do not ask me to contact giftcloud again, I already have several times, responses given above.

Hi there ​@Anon, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Thanks for your direct message. None of it has been helpful. 

Again, round and round in circles.

Your response:

Now we’ve verified your account successfully, you can delete your personal data from this chat. Please click on the three dots to the right of your message and tap ‘Delete’. You’ll keep the rest of your conversation history, only the individual message will be deleted.

Can we check that you added your email address upon purchase via Gift cloud.

If yes, please can you email the hello@giftcloud.com team directly with the order number and Email address to receive an update.

Please let us know how you get on.

Thanks - Sian

I HAVE ALREADY SUPPLIED ALL OF THESE DETAILS. I have already advised you of giftclouds response. 

Where do we go from here? 

Hi ​@Anon 

We’re sorry to hear this.

Please reply to the PM sent so we can take a look into this for you.

Anika

Nobody is looking into this for me. Either here or through private messaging. You're sending me round in circles asking me to repeat what I already have done. I signed up for a contract with you in February. It's now almost August. Why are you not honouring your sign up promises?

Hi ​@Anon 

We would recommend replying through our Community PMs. Please wait for a response from our team.

Anika

I have replied through community DMs. I did receive a response from your team as posted above. I did not receive a satisfactory response as noted above therefore I am posting this publicly out of frustration as an example of the awful customer service a new customer to ID mobile can expect to receive. 

I'm guessing ID mobile uses AI bots for their customer service? 

I give up. 

We will get back to your Private Message shortly ​@Anon 

Thanks

Response from id mobile:

"If it has been confirmed that the order did not track, then they have been unable to verify your purchase.

This promotion is not ran or issued by iD. Have you escalated this with Gift Cloud at all? What have they advised?

Thanks - Sian"

My response:

They told me they didn't track it. My response on 27th:
I am a member of the Money Saving Expert website. THIS IS THE WEBSITE I USED to sign up to ID mobile.

Should this remain unresolved I will be cancelling my ID mobile account and posting the reason why everywhere online.

Scamming customers to sign up, not honouring your promises. Not a great way to start an ongoing business relationship.

I'm fuming

Please pass this message onto a supervisor as id like to make a formal complaint."

Still not heard giftclouds response to this. Why aren't id mobile doing enough to ensure these sign ups are tracked? Surely it's in your business interest? Plenty of Id mobile customers online reporting the same problem.

I'm so over this

We will reply to your private message ​@Anon 

Thanks

Again I'll ask the question:

Why aren't id mobile doing enough to ensure these sign ups are tracked? Surely it's in your business interest? Plenty of Id mobile customers online reporting the same problem?

Please escalate this to a formal complaint 

We don’t track the orders, this is done by the third party companies and isn’t something we have any control over ​@Anon 

We will be able to log a complaint for you over in our chat.

It's in Id mobiles business interests surely to ensure any third parties they use do their job properly? 

Again I'll ask the question:

Why aren't id mobile doing enough to ensure these sign ups are tracked? Surely it's in your business interest? Plenty of Id mobile customers online reporting the same problem? Promised a voucher, conveniently not tracked...

Still unresolved, direct messages have been completely unhelpful 

Have you had any luck in the last 10 days? I’m in exactly the same boat. I actually got 2 deals via giftcloud, one with vodafone broadband and the other with ID mobile. Neither tracked, but upon supplying all the relevant documents to giftclousd, they contacted both Vodafone and ID Mobile… Vodafone confirmed the account and I got my reward for that, ID have said it wasn’t tracked… giftcloud’s exact words (after I chased them again for more details):

“As previously mentioned, we have communicated with iD Mobile regarding your eligibility for the voucher. They provided the following reason for the decline: "Order not tracked via MSE or any other affiliate" Unfortunately, based on this feedback, they have determined that you are ineligible for the voucher associated with this offer.”

Not sure what I can do? It seems to be in ID Mobile’s court but other threads have them saying chase giftcloud. Let us know if you have any luck!