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Where is my Apple TV subscription link?

  • September 15, 2024
  • 1 reply
  • 152 views

When I signed up for a new sim-only phone contract with ID Mobile, I was eligible for a 3 month Apple TV subscription. I was told this would be sent via email 14 days after starting the contract. When this didn’t arrive, I flagged this to customer support who told me someone would reach out with the necessary link within 48 hours. I’ve had no contact since, and have chased a few times. Please can someone help me to get this sorted? Thank you!

Best answer by Kash

Hi @oliviaroseowen,

Welcome to the Community!

Usually you would receive the email and follow the below:

Click the banners in your order confirmation email, or in the email we send you 12 days after your purchase.

If you still haven’t received the link I would advise contacting our Live Chat Team.

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • September 17, 2024

Hi @oliviaroseowen,

Welcome to the Community!

Usually you would receive the email and follow the below:

Click the banners in your order confirmation email, or in the email we send you 12 days after your purchase.

If you still haven’t received the link I would advise contacting our Live Chat Team.

 

Kash