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Kate Elizabeth Conlon
Community Member
Community Member
December 11, 2024
Solved

where is my order?

  • December 11, 2024
  • 9 replies
  • 861 views

Where is my order? 136977884

    Best answer by Geluk

    You’re hopeful of getting a reply on a users forum; contact id via CHAT.

    9 replies

    Geluk
    Silver Contributor
    GelukAnswer
    Silver Contributor
    December 11, 2024

    You’re hopeful of getting a reply on a users forum; contact id via CHAT.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    December 12, 2024

    Where is my order? 136977884

    Have you tried contacting the iD Mobile Telephone Sales team about delivery of your iD order, ​@Kate Elizabeth Conlon

    Contact an iD sales adviser on 020 7139 1397, between 9am - 6pm.  

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    December 12, 2024

    Hey there ​@Kate Elizabeth Conlon, we hope the kind advice from ​@Geluk and ​@andewhite was able to help, and we recommend contacting our live-chat via the link below:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 8, 2025

    Where's my order 

    order number 139675292

     

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    May 8, 2025

    Where's my order 

    order number 139675292

     

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@hayleybaxter8   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    iD Mobile Employee
    May 9, 2025

    Hi ​@hayleybaxter8 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 2, 2026

    can someone let me know where my order is please? I pre ordered a handset last week and was told that delivery wiuld be today, I did not receive a confirmation email after completing my order

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 2, 2026

    Hi ​@Robert Reid,

     

    I’m really sorry to hear about the issues you’re experiencing.

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.

     

    Regards, 

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 13, 2026

    Hi, I placed an order on 11 July 2026 at 23:20 and received an email confirming it. Since then, I haven't received any updates about my order.

    I called customer service, but I've spoken to three different representatives and each of them gave me different information, which has been very confusing.

    Could you please provide me with an accurate update on the status of my order and let me know when it is expected to be delivered?

    Thank you.