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Answer

where is my order?

  • December 11, 2024
  • 6 replies
  • 482 views

Kate Elizabeth Conlon
Community Member

Where is my order? 136977884

Best answer by Geluk

You’re hopeful of getting a reply on a users forum; contact id via CHAT.

6 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • Answer
  • December 11, 2024

You’re hopeful of getting a reply on a users forum; contact id via CHAT.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 12, 2024

Where is my order? 136977884

Have you tried contacting the iD Mobile Telephone Sales team about delivery of your iD order, ​@Kate Elizabeth Conlon

Contact an iD sales adviser on 020 7139 1397, between 9am - 6pm.  


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 12, 2024

Hey there ​@Kate Elizabeth Conlon, we hope the kind advice from ​@Geluk and ​@andewhite was able to help, and we recommend contacting our live-chat via the link below:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • New Contributor
  • May 8, 2025

Where's my order 

order number 139675292

 


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 8, 2025

Where's my order 

order number 139675292

 

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@hayleybaxter8   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • May 9, 2025

Hi ​@hayleybaxter8 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom