I got a new Samsung A36 from Currys earlier this month and signed up for a two year contract with ID Mobile. I was advised in the shop that I can claim a smart watch and fast charger by going on the ID Mobile website, but I can’t see it. Have I been conned by Currys? I can’t see any chat button either on my phone?
Solved
Where's the chat button and how do I claim my smart watch and charger?
Best answer by Siân
Hi
Step 1:
Purchase a Samsung Galaxy A36 5G (all colours/variants) and claim a Galaxy Fit3, and a 45w Charger and silicone case. Promotion runs between 19/03/2025 - 15/04/2025
Step 2:
Claims must be submitted by 15/05/2025 23:59 at https://samsungoffers.claims/GalaxyAPack
Purchase and internet access required. To claim, participant must upload proof of purchase and provide required information.
If the purchase is returned, ‘Samsung Galaxy Fit3’, 45w Charger and the silicone case must also be returned.
Exclusions apply, for full Terms and Conditions please visit https://samsungoffers.claims/GalaxyAPack
Also when you mention chat button, what do you mean please?
Thanks,
+24I cannot find any links to such an offer!
Neither could I. I will go back to the shop tomorrow seeking clarification.
+4Hi
Step 1:
Purchase a Samsung Galaxy A36 5G (all colours/variants) and claim a Galaxy Fit3, and a 45w Charger and silicone case. Promotion runs between 19/03/2025 - 15/04/2025
Step 2:
Claims must be submitted by 15/05/2025 23:59 at https://samsungoffers.claims/GalaxyAPack
Purchase and internet access required. To claim, participant must upload proof of purchase and provide required information.
If the purchase is returned, ‘Samsung Galaxy Fit3’, 45w Charger and the silicone case must also be returned.
Exclusions apply, for full Terms and Conditions please visit https://samsungoffers.claims/GalaxyAPack
Also when you mention chat button, what do you mean please?
Thanks,
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1 person likes this
But I can't see a chat button on the app. I don't need it now though as I only wanted to online chat to get the information on the offer.
+4Fab, so glad to hear that
Our live chat isn’t on the app, and you can access this on our website, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.
https://www.idmobile.co.uk/live-chat
Thanks for confirming that, but you should remove the graphic on the website that shows a live chat on a mobile phone, because I spent ages trying to figure out why it didn't work.
+4Apologies
You could still access this through a browser on your handset though.
The graphic shows the app open on a phone and shows people chatting. Personally I think it's a bit misleading if you are saying it'ssone other merhod. If it's some other method of chatting then please make it much clearer how people are supposed to use it.
In fact as a new user I had to trawl far too much to figure out how I was supposed to get in touch with anyone. Just feedback for you.
+25Hi
I’ll feed it back, however chatting via a mobile device is still entirely possible.
Tom
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