Hi ​@Djdh 

Did you purchase between 27/11 and 03/12?

If so, you’ll get the gift card via email between 21/12/24 and 26/01/25.

Tom

Did you receive your voucher? 26th is here and I still haven't received mine. 

Nothing. I have had the same issue with ID before and none of the post purchase communications ever explain anything regarding any offer. Last time I nearly had to get trading standards. But let's see 

Hi ​@Rob.Norris & ​@Djdh 

It’s not 26/01/25 yet, therefore you may not have received your gift card just yet, please allow through to 26/01/25.

Tom

My mistake, I misread and thought it was the 26th of this month. Hopefully the vouchers will be sent out soon, I was hoping to take advantage of the sales.

Hi ​@Rob.Norris,

Please let us know how you get on and we can assist you further.

Kash

Did you get anywhere and received a voucher, stii waiting and when I chatted to It ID they didn't know the offer and referred me to gift cloud who don't know anything either 

Still no news, but I am waiting till the 26th of Jan and hoping something arrives in my mail box before then.  Odd that ID don’t know about it as there is their screen-shot at the top of this thread.

Hey there ​@Deeg, sorry to hear that.

The offer is offered by us on Giftclouds behalf. Therefore, if you encounter any issues with receiving the gift card, we sincerely apologise, and would recommend keeping in touch with them directly to check for further updates.

Thanks,

Tyler

Did anyone get their voucher? I'm still waiting!

Yes, mine did arrive about a month ago.

Hello

Glad to hear it ​@Rob.Norris 

​@Joanna Clayton we appreciate this must be frustrating. Have you received any updates from Giftcloud? 

Thanks, 

Nat 

I have emailed gift cloud who just said they don't recognise my order number and no further replies since.

Hey ​@Joanna Clayton, sorry to hear that.

Can you confirm the number you sent them is correct and the one linked to the order and your iD Mobile contract?

When did you send this to them please?

We’d recommend chasing them up if no response.

Thanks,

Tyler