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why am I being charged the same amount after changing my contract one month after?

  • June 22, 2024
  • 1 reply
  • 61 views

I have recently changed contracts and now have a sim only contract. Despite my contract ending in May, in June I still paid the same. Why? 

Best answer by Tyler C

Hi there @TaraJones15, thank you for reaching out.

 

If you’d like your bill checking out, please contact us via our live-chat, and we can investigate further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • Answer
  • July 1, 2024

Hi there @TaraJones15, thank you for reaching out.

 

If you’d like your bill checking out, please contact us via our live-chat, and we can investigate further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler