Hi @louridgerslatif 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Yes, they are not a good service provider. And it is very worrying that it is difficult to cancel with them as well.