Why are loyal customers charged more than new customers

Hi,

Just reading this, and I completely disagree with Tyler's comment.

I went into my local Carphone Warehouse to discuss an upgrade, and was told that existing customers NEVER get a better deal. This was from a member of staff!

What incentive is there to stay with ID if there are no benefits to us being loyal customers? It just appears to be a case of reel them in at cheap rates, then make it more expensive in the long run, unless you only change your plan without upgrading your phone.

Gone are the days where companies valued loyal customers... Very sad.

Every customer gets a better deal the first time round. You’ve had yours!

Think of it like this… Cadbury does a promotion where every customer gets their first chocolate bar free, you eat yours, you then go back to the back of the queue, you reach the front again and this time you get asked for £1.35, would you complain that the guy in front just had a free bar so you should get one again too?

This is the way the networks look at it. Many of the MVNO’s don’t care if you leave because they would likely not be making much if any profit from your custom anyway. 

I don’t blame you for wanting a better deal, I do to, but you have to play the game to get one.

I'm looking at upgrading but I'm looking at £300 plus more than new customers that's with ten times less data and no free gifts that's totally disgusting your better off joining a different network. Ten pound more a month £220 upfront cost 10gb of data plus four percent rise on top every April - new customer £50 upfront cost ten pound less per month for 100 GB data free watch free ear buds and or a Chromebook 

Erm, well I must be lucky after all then

Take this current iD ‘deal’ I’m on. 2 iD SIMs on a 30 day ‘contract’ and when we joined this merry band of pirates we were paying X per month with a welcome added newbie Brucie bonus taking our data from 10GB to 15GB per month. Then during Black Friday still paid the same X per month and we got 40GB per month. I’ve also read of loyal iD customers being upgraded to unlimited data at no additional cost - no idea how many years you wait for that though.

(X is a single number)

But yes the Christmas deals for any customer (it really does look like it was open to all) as long as you picked the correct price tariff has been good for some (more so if you leave iD to come back) and not so good for others whom discovered they actually didn’t qualify even though they thought they did.

With that said it would be better to leave iD and either don’t come back or triangle port if the newbie deal is just too good to miss (though look at the pricing for a phone and SIM contract with the same data but without the added ‘gift’ and you’d see you’ll be buying the gift in the process, you just might not spot you are)

Hi ​@Computersaysno 

Sorry to hear this, if you aren’t seeing upgrade deals you’re happy with in the app it’ll be worth calling our sales team on 0207 1391 397.

Tom

I can’t upgrade to another supplier  (currently sim only but want a phone included) - upgrade on my account is £14.99 - Car phone warehouse is £12.99 (Through Martin Lewis website) yet it’s not letting me add a PAC code as I aren’t changing supplier (Staying with IDMobile)

You can’t currently PAC your number directly back to iDM ​@liz_T 

You’d need to PAC your current number to another providers network (using a free PAYG would be fine), once it goes live leave it for 24 hours and then port it to your new account - google triangle porting

A bit late now but for future reference you could have called iDM’s dedicated sales number 0207 139 1397 and they might have matched the deal you found and therefore you wouldn’t have had to do all of that.

Thanks - that isn’t long a long way round! 

I’ll try it - apparently the phone companies think I have nothing better to do! ;-)