I am invited to upgrade my phone as my contract has come to an end, however my upgrade charges are way more than a new customer would pay. For the same phone with the same allowance the monthly charge is £7.00 per month more than it would be to cancel my contract and make a new one... seems pointless upgrading
Why are loyal customers charged more than new customers
Best answer by Tyler
Hey there
We'd like to hope that you were able to take out a great deal when joining us, and this was likely better than some current customers deals at that time.
Thank you,
Tyler
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