Why can't I transfer my old number?

Hey there ​@Rumen Chernokozhev, please can you clarify further the issues you’re having with transferring your number?

Thanks,

Tyler

I want to transfer my old number to ID.

I have recently upgraded my plan and want to keep this number.

You simply ask your old provider for a PAC Code; simples.

I have a PAC code from my old provider, but when I try to transfer to iD, it always tells me something went wrong.

Hi ​@Atso yanev2,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Jarmstrong,

Please could you confirm, have you set up a new plan with iD and wanting to bring the number from a different network provider?

Regards,

Gemma M

The iD Mobile Social Media Team

No, my old plan was with ID mobile too.

Regards

Julie

HI ​@Jarmstrong, 

Thank you for confirming.

Please note that iD Mobile does not support internal number switching between accounts.

If you would like to keep your existing number while remaining with iD Mobile, you would need to proceed with an upgrade on that current line, rather than creating or moving to a separate account.

If you need help with the upgrade process or checking your eligibility, please let us know and we’ll be happy to guide you further.

Owethu

Please can someone give me a call to help me with this process.

Many thanks 

Julie

You won’t get a call from iD Mobile.

As you’ve been informed, you can’t transfer your old iD Mobile number to your new plan. To retain your number you’ll need to return your new device and plan and upgrade your existing one.

Hi ​@Jarmstrong,

I am afraid we would not be able to give you a call from our end, however you are able to join a live chat here: https://www.idmobile.co.uk/live-chat.

You can explain the issue that you are having, and they’d be happy to assist you and get your issue resolved.

Regards,

Gemma M

The iD Mobile Social Media Team