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Community Member
June 19, 2025

Why can't I transfer my old number?

  • June 19, 2025
  • 12 replies
  • 148 views

Why can't I transfer my old number?

    12 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    April 27, 2026

    You won’t get a call from iD Mobile.


    As you’ve been informed, you can’t transfer your old iD Mobile number to your new plan. To retain your number you’ll need to return your new device and plan and upgrade your existing one.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Jarmstrong,

     

    I am afraid we would not be able to give you a call from our end, however you are able to join a live chat here: https://www.idmobile.co.uk/live-chat.

     

    You can explain the issue that you are having, and they’d be happy to assist you and get your issue resolved.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.