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Community Member
June 19, 2025

Why can't I transfer my old number?

  • June 19, 2025
  • 12 replies
  • 148 views

Why can't I transfer my old number?

    12 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 21, 2025

    Hey there ​@Rumen Chernokozhev, please can you clarify further the issues you’re having with transferring your number?

     

    Thanks,

    Tyler

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    New Contributor
    April 26, 2026

    I want to transfer my old number to ID.

    New Contributor
    April 26, 2026

    I have recently upgraded my plan and want to keep this number.

    Geluk
    Silver Contributor
    Silver Contributor
    April 26, 2026

    You simply ask your old provider for a PAC Code; simples.

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    New Contributor
    April 26, 2026

    I have a PAC code from my old provider, but when I try to transfer to iD, it always tells me something went wrong.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Atso yanev2,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Jarmstrong,

     

    Please could you confirm, have you set up a new plan with iD and wanting to bring the number from a different network provider?

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    April 27, 2026

    No, my old plan was with ID mobile too.

    Regards

    Julie

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    HI ​@Jarmstrong

     

    Thank you for confirming.

     

    Please note that iD Mobile does not support internal number switching between accounts.

     

    If you would like to keep your existing number while remaining with iD Mobile, you would need to proceed with an upgrade on that current line, rather than creating or moving to a separate account.

     

    If you need help with the upgrade process or checking your eligibility, please let us know and we’ll be happy to guide you further.

     

    Owethu

    New Contributor
    April 27, 2026

    Please can someone give me a call to help me with this process.

     

    Many thanks 

    Julie