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why cant i pay for tv competitions


 

Best answer by WelshPaul

Have you disabled the premium bar and raised your bill cap to cover the cost of the payment? 

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6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
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  • 2882 replies
  • Answer
  • April 20, 2025

Have you disabled the premium bar and raised your bill cap to cover the cost of the payment? 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • April 21, 2025

Hey there ​@Muddy67, as kindly advised by ​@WelshPaul, are premium features enabled via the iD Mobile app/website via your account, and is your bill cap high enough to allow charges to go through?

 

Thanks,

Tyler


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 Contributor
  • 2 replies
  • April 21, 2025

No checked that it’s set at £50 the max so not that … it’s only doing it on a certain news channel . If this company has blocked payments to there it needs reporting 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • April 22, 2025

Hi ​@Muddy67,

Can you please confirm if it’s usually a SMS payment or a bill payment?

Please can you also confirm the number for is?

 

Kash


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  • New
 Contributor
  • 2 replies
  • May 23, 2025

It’s rejected for all sms , online and telephone options

sms 63225

or 09036863232 

or GBNews.com/win 

 

Says mobile network won’t accept payment to any method 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 897 replies
  • May 23, 2025

Hi ​@Muddy67  so you know if you have your adult content filter removed?