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why have I been unable to access the internet for the past 4 days during the day?

  • July 20, 2025
  • 7 replies
  • 75 views
A
New Contributor

What is the problem?  I’ve been closed out of internet access during the day for the past 4 days. I’ve tried every means of kicking internet connection back into life during the day, but I might get just a few seconds of connection before I’m closed out again.  And then, about 18:45, things sort of go back to normal.  This suggests IDMobile/3 Network is manipulating access, but, if that is not the case, what is the problem as regards day-time network access?  And if there is a problem why is there no warning/advice via email - they have my email address!

Best answer by Tyler C

Hey there ​@arobwk, I’m afraid that we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

Therefore, we’d expect weaker signal here currently I’m afraid. If by day 7, the issue hasn’t been resolved, please contact us on day 8, and we can raise further to our technical team for you.

 

Thanks,

Tyler

    7 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hey there ​@arobwk, very sorry to hear that. What’s the full postcode and what phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • July 21, 2025

    In such instances ALWAYS check NETWORK COVERAGE page first😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • arobwk
    • Author
    • New Contributor
    • July 21, 2025

    Hey there ​@arobwk, very sorry to hear that. What’s the full postcode and what phone do you have please?

    Thanks,

    Tyler

    Thanks for getting back Tyler - postcode TR1 1BA - phone iPhone 12 pro.  Not sure why phone should matter - internet/data connection works fine on that phone in the evening - tonight it was about 18:50 when I was able to get back to you !!   So this is day 5 when I have had no internet access until about quarter to seven in the evening.  I find it rather odd that I only regain access to 3’s network via IDMobile at about the same time of day.  Would you kindly explain why this might be.   

    (Are us IDMobile Cornish customers being squeezed out of 3’s network bandwidth ?  To note the Cornwall tourist season is ramping up - emmets arriving in droves already !! )

    A
    New Contributor
    • arobwk
    • Author
    • New Contributor
    • July 21, 2025

    In such instances ALWAYS check NETWORK COVERAGE page first😄

    Thanks, but that’s no good if one has no access to the internet at all - LOL

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 22, 2025

    Hey there ​@arobwk, I’m afraid that we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

     

    We hope to have things fixed as soon as possible and will add any updates here.

     

    https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    Therefore, we’d expect weaker signal here currently I’m afraid. If by day 7, the issue hasn’t been resolved, please contact us on day 8, and we can raise further to our technical team for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      V
      New Contributor

      why do i have no internet connection

      Gemma M
      iD Mobile Employee
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      • Gemma M
      • iD Mobile Employee
      • May 30, 2026

      Hi ​@VeronikaAmosova,

       

      We're sorry to hear you're having trouble with your internet connection.

       

      The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker

       

      You can also try the following troubleshooting steps:

      • Restart your phone
      • Turn Airplane Mode on for 30 seconds, then back off
      • Make sure Mobile Data is switched on
      • Check that Data Roaming is enabled if you're abroad
      • Ensure your phone software is up to date
      • Set Network Selection to Automatic
      • Reset your network settings
      • Remove and reinsert the SIM card if applicable

       

      If you're still unable to connect after trying the above and there are no reported issues in your area, please let us know so that we can look into the next steps.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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