Yeah I've spoken to them that's why is it so had and then the chat bot gives you a premium rate number to message to get exact dates it bill poop it should just be go to your account, check your plan then see all the info you need not hide everything 

Was it the chatbot or an adviser, @Baseblade?

The information used to be available in the “My iD Account” online - not sure where it is in the ‘new’ online application.

@Baseblade I’ve just sent you a Private Message. Thanks.

I tried for months to find out, eventually found I'd been paying for 3 months extra, my own fault for choosing a network where contacting anyone requires a degree in communications. Long story short, they rinsed me for months without saying a word then offered me 20 quid compensation which I never received. 

Just for future reference ​@John1974, your contract start date (there is no end date unless you cancel your plan) and minimum duration can be found on your online account portal or iDM app.

Click/tap on Plan, scroll down and click/tap on Contract details or the drop down (v)

From there you’d need to work out how many months its been running for.

Hello ​@John1974 

Thanks for posting. 

We are very sorry to hear of your experience. 

We would send a notification of you contract coming to an end via email prior to the expiry date. This can sometimes filter in to junk/spam. 

Did the team advise on how you would receive the £20 offered? 

Thanks, 

Nat 

The email was spammed, as all messages except the price rise were spammed. The price rise was texted. I had to use a line for vulnerable customers just to speak to someone & be told, now that I've contacted you. I'm £32 in credit & it will be in my account in 5 working days. This is after being told by live chat I was getting the £20 refund a week ago. Received no £32. I'm just glad I've stopped you draining my bank account, my contract ended in November,  you kept on billing. 

Hey there ​@John1974, we’re sorry to hear that.

In terms of the emailing being spammed, this is something we have no control of, as that’s done by your email provider.

In terms of the refund however, what date was this promised please, and how many days has it been now?

Finally, if your contract expired, have you requested a 30-day disconnection or PAC code to cancel it and leave us? If not, your contract would’ve technically expired, but you’d need to request to cancel it, via the app or contacting us, or via requesting a PAC code and using it to keep your number.

Thanks,

Tyler

Been over a week since I was told on livechat & I phoned & was told I was in extra credit on Wednesday last week. I expect to have to call back Wednesday to ask why nothing has happened yet. 

I screamed the house down when I realised you were still helping yourself when I wasn't using the services provided. I hadn't used them in months. 

Hey there ​@John1974, we’re very sorry to hear that.

What was the last update you received please?

Thanks,

Tyler