I moved Tuesday from 02 old iPhone to ID and iPhone 14 requested and ported my number - however issues I have - old 02 phone and transferred number still working / New ID phone also works - and shows as required my ported number on other phones I ring .
ALSO on the my New ID phone however under my number it lists the new Sim Number -
Is This Normal - Comments please
Best answer by WelshPaul
So should u do anything ? My new phone and old number work fine ….just got the old phone new switched off
I’m not staff, just a community member like you. Only iD Mobile can resolve your split port!
Speak to a live chat agent and have them escalate the issue to their porting department.
https://idmobile.co.uk/live-chat
Not really my old iPhone when I power it up still shows 02-Uk as the provider , although I don’t use it anymore and have no Bills coming through …it’s still disconcerting in some way , guess I just keep it switched off then
+22Sounds like the port request didn't complete fully.
So should u do anything ? My new phone and old number work fine ….just got the old phone new switched off
+22So should u do anything ? My new phone and old number work fine ….just got the old phone new switched off
I’m not staff, just a community member like you. Only iD Mobile can resolve your split port!
Speak to a live chat agent and have them escalate the issue to their porting department.
https://idmobile.co.uk/live-chat
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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We’ll see you there.
Tom
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