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Question

Why is this network throttling

T
New
 Contributor

Hey,

So I think it's very clear that ID throttles certain traffic on its network.

Although I can get a speed test result of over 100mbps, I cannot stream any videos. Specific to YouTube in this case.

 

An issue I do not have when using my home network, which has slower broadband speeds. Or when using a vpn that would hide that in streaming video.

 

Does it state anywhere in the terms of service that this would be done?

 

Anyone else experience this?

    3 replies

    T
    New
 Contributor

     

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2747 replies
    • April 18, 2025

    Are you using a VPN?

    Are you using the YouTube app or a web browser to watch videos?

    If you have only tried watching via one of the above options to watch videos, try both and let us know if it still happens.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@Thisnetworkisntgreat 

     

    Thanks for posting. 

     

    I can confirm we do not throttle data. 

    Can you please expand on the issues you are facing? Are you only experiencing problems when streaming via YouTube or are other streaming websites/apps having problems?

     

    Natalie 

    Reply.


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