Please can someone advise on this? My son is in Amsterdam and cannot access the interneT
he has lots of data left and has roaming switched on. He can make calls and texts. I got him to try this but on his phone set, under the settings for mobile
data, there is no option to select id as the directions below suggest. Any ideas? Thank you 🙏🏻
Best answer by Tom
To reset network settings, we’d recommend the below;
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
+26The handset roaming mobile data option might be off, or the APN value could be incorrect,
As noted, the correct APN value is “id” in lowercase.
If the APN settings aren’t accessible on the handset, try a NETWORK RESET.
🤞
Thank you for replying, not sure how to do a network reset?
this is his phone
Under network selection these are his options on his handset, nothing says id ? Thank you
+26The handset user guide usually explains reset procedures,
Otherwise, trust Google and Google how to perform a NETWORK RESET, on the handset with the iD SIM.
🤞
+25
To reset network settings, we’d recommend the below;
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
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