Skip to main content
Solved

Why only 2 accounts?

  • August 10, 2018
  • 1 reply
  • 90 views

Les
Community Member
  • Community Member
I have 3 devices (2 phones and one tablet). I went to change from O2 to ID but was only allowed to take out 2 contracts. Why does Id restrict its own customers? I have had to join Virgin Mobile for my tablet. Does not make sense!

Best answer by Mohammed H

Hello @Les,

We only allow a maximum of 2 connections at any time for one account holder.

This is for security reasons to prevent multiple contracts being taken out.

It's unfortunate that you weren't able to apply for the additionally required SIM.

Mohammed
View original
This topic has been closed for replies.

1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • August 10, 2018
Hello @Les,

We only allow a maximum of 2 connections at any time for one account holder.

This is for security reasons to prevent multiple contracts being taken out.

It's unfortunate that you weren't able to apply for the additionally required SIM.

Mohammed