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WIFI Calling android

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 Contributor

Hi, last week or two my WIFI Calling has stopped.

I have seen a few responses on here but only really mentioned iPhone

 

I have a S24 Ultra, it has worked in the past on the same phone and from the same Wi-Fi network in my office. 

 

I'm not getting the Wi-Fi calling logo at the top anymore and as i have no signal in the office so  i rely on this Wi-Fi calling.

 

I've made sure Wi-Fi calling setting is turned on, I've rebooted phone, airplane mode on a and off.

still nothing has worked,

 

post code is SA14 9LG if that make any difference.

is this a ID issue in my area?

 

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • June 20, 2025

    Hello ​@AdamSizer 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are experiencing issues when using WiFi calling. 

    Can you please confirm if the issue is only occurring when connecting to one WiFi in particular or every attempt?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • 12436 replies
    • June 20, 2025
    AdamSizer wrote:

    Hi, last week or two my WIFI Calling has stopped.

    I have seen a few responses on here but only really mentioned iPhone

    I have a S24 Ultra, it has worked in the past on the same phone and from the same Wi-Fi network in my office. 

    I'm not getting the Wi-Fi calling logo at the top anymore and as i have no signal in the office so  i rely on this Wi-Fi calling.

    I've made sure Wi-Fi calling setting is turned on, I've rebooted phone, airplane mode on a and off.

    still nothing has worked,

    post code is SA14 9LG if that make any difference.

    is this a ID issue in my area?

     

    Regarding the iPhone devices, anyone using iOS 18.5 would have carrier settings 64.0, which Three UK updated to 64.1 for some reason. 

    Version 64.1 broke WiFi Calling on iPhone devices - you’ve got to wonder if Three have perhaps also released ‘new’ carrier settings for Android devices, ​@AdamSizer. 

    Not sure how you check for carrier settings updates on Android, but if you know how, I’d suggest checking for an update - it might fix the issue.

    The subsequent Three 64.2 carrier settings update fixed the WiFi Calling issue with iPhones.

    Forum member (non-iD).
    A
    New
 Contributor
    • AdamSizer
    • Author
    • New
 Contributor
    • 1 reply
    • June 24, 2025
    Natalie W wrote:

    Hello ​@AdamSizer 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are experiencing issues when using WiFi calling. 

    Can you please confirm if the issue is only occurring when connecting to one WiFi in particular or every attempt?

     

    Thanks, 

     

    Natalie 

    HI Natalie, just been waiting to go to a few places with wifi and no network signal.  Can confirm 4 places with different wifis and I don't have wofo calling at anyone them 

    Reply


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