Question

wifi calling has stopped working on android device (S24)

Forum|Forum|6 months ago
July 9, 2025
2 replies
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jonnybweb3
New Contributor

I’ve had an S24 on id mobile for almost a year now. wifi calling used to work, but hasn’t for the last month or so.

The device allows me to enable wifi calling, but when I switch it to flight mode and try the usual test to force it to make a wifi call it fails advising to “turn flight mode of to make this call” (this used to work fine)

Have tried restarting device but hasn’t fixed it.

I’ve read similar issues on here relating to iphones and updating carrier settings to resolve. However, the set up on android isn’t the same. Does anyone have a solution that has been confirmed working for android?

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andewhite
Platinum  Contributor
Forum|Forum|6 months ago
July 9, 2025

About 1-month ago Three UK did something to their network, @jonnybweb3.

The change Three made broke iD WiFi Calling for iPhone devices, which was rectified by a carrier settings update from Three for iPhone devices.

Seems likely Android devices might’ve been affected by the same issue, if your iD WiFi Calling used to work up until about 1-month ago.

Forum member (non-iD).

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Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
July 10, 2025

Hey there @jonnybweb3, we’re sorry to hear that. We hope the advice from @andewhite has been able to help.

Have you tried resetting your network settings?

Also, what’s your full postcode?

Thanks,

Tyler

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