WiFi calling not working

​@Julie X  This may be due many thing's, if you've done all the checks put the IDMobile Sim card from sim location 2 to location 1 and the other network into Sim 2 see if this results in a change.

Wi-Fi calling can often be used with both SIM cards on a dual-SIM device, but this depends on the carrier, device, and specific settings. Ensure both SIMs are compatible with Wi-Fi calling and that your device supports the feature for both SIMs. 

Joe

Hey there ​@Julie X, thank you for reaching out.

Please try the kind advice from ​@JoeKing and let us know how it goes, as this is the same suggestion we’d make initially.

If it doesn’t help, please let us know so we can investigate further.

Thanks,

Tyler