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Question

wificalling issues

Ekay Dub
Community Member

Hi, I'm using Samsung S23FE and I'm having lots of issues with wificalling.

Sometimes it's on and sometimes it's off. It seems to be random.

I've tried turning it on and off, phone on and off, wifi on and off bad nothing seems to work.

It does eventually come back but when it feels like it.

I've lost so many important calls and quite often I have to go outside to make a phone call.

My wifi signal is regularly strong and I had no problems in the past with a different provider.

Can you please help 

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 906 replies
    • April 1, 2025

    It depends if you have adequate mobile signal whether the phone changes to WiFi calling or not. This is something the phone controls I’m afraid. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 3, 2025

    Hi ​@Ekay Dub 

     

    As ​@MZone suggests, the device/SIM will automatically decide when to switch from regular network calling to Wi-Fi calling, it’s not something that can be manually switched on or prioritized.

     

    Typically it’ll decide to switch to Wi-Fi calling once the regular network signal is weak enough.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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