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wrong data allowance after changing my sim only plan

  • October 11, 2024
  • 1 reply
  • 26 views

Lisa Susan Johnson
Community Member

Today I changed my sim only plan to unlimited data, calls and texts for £16 a month. I received all necessary paperwork from IDmobile however when logging in to check after they texted me to say the order was completed the data was showing 5GB only 

1 reply

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • October 15, 2024

Hi @Lisa Susan Johnson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom