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wrong number showing on text messages

  • May 5, 2022
  • 12 replies
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  • Community Member

I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone.

It is also an android phone.

Why is this?

Best answer by Rory C

Hi @Manx, just checking in to see if you managed to get this sorted?

 

Thank you,

Rory

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12 replies

andewhite
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  • May 5, 2022

If you started using the Google Messages app (with chat features turned ON), after you joined iD with the number you didn’t want to keep, this might explain the issue.

The following online articles may assist you:

  1. Chat features by Google FAQ article
  2. How to turn chat features off article

Anyway, hopefully this information helps - good luck.


  • Author
  • Community Member
  • May 5, 2022

Thank you, will see what happens.


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • May 9, 2022

Hi @Manx, just checking in to see if you managed to get this sorted?

 

Thank you,

Rory


Dottie
Community Member
  • Community Member
  • September 13, 2022

Hi Rory,  I'm experiencing the same issue but only a few numbers I text to show the temporary number all others seem to have my correct number.

Any idea how to resolve this?  

 


andewhite
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  • September 13, 2022

Hi Rory,  I'm experiencing the same issue but only a few numbers I text to show the temporary number all others seem to have my correct number.

Any idea how to resolve this?  

 

So @Dottie, what handset are you using? 


Dottie
Community Member
  • Community Member
  • September 13, 2022

Hi Ande,  it's an sansung A53


andewhite
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  • September 13, 2022


it's an sansung A53

Try turning OFF the “Chat features” in the Messaging app - good luck @Dottie


Dottie
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  • September 13, 2022

@Andewhite.   Thanks will see what I can find. 


andewhite
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  • September 13, 2022


Thanks will see what I can find. 

Okay @Dottie, the following online articles may also assist:

  1. Chat features by Google FAQ article
  2. How to turn chat features off article

Anyway, hopefully these help.
🤞


Dottie
Community Member
  • Community Member
  • September 13, 2022

@andewhite I've tried to do thus and put in the correct codes but it's unable to do and I've to contact the operator.

It still had my temporary number showing and not my ported one.

I've tried to change it by verifying but it won't verify?

Hope this makes sense!


Dottie
Community Member
  • Community Member
  • September 13, 2022

@andewhite . Have it all sorted now!  Appreciate all your help   thankyou. 😁


andewhite
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  • September 13, 2022

Okay @Dottie, have you tried a Network Reset?

The user guide for your Samsung A53 will explain how to do this, or see the online video at https://www.youtube.com/watch?v=G3tIZGiEQBE

Otherwise it might be as follows: