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Wrong number still showing in messages after port?

  • 27 May 2018
  • 7 replies
  • 13654 views

Userlevel 1
I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone.

Why is this?
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Best answer by Mohammed 28 May 2018, 15:01

Hello @Black-kite-13,

Welcome to the iD Community!

Is this an iPhone by any chance?
The culprit for this would be iMessage.

What happens sometimes is when you've ported your number, iMessage doesn't update to the new number and needs to be done manually.

Can you try the following;

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:"

This should fix the issue you're facing (if it's an iPhone you're using)

Mohammed

EDIT: Duplicate topics merged to clean up the community.
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7 replies

Userlevel 7
Badge +9
Hello @Black-kite-13,

Welcome to the iD Community!

Is this an iPhone by any chance?
The culprit for this would be iMessage.

What happens sometimes is when you've ported your number, iMessage doesn't update to the new number and needs to be done manually.

Can you try the following;

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:"

This should fix the issue you're facing (if it's an iPhone you're using)

Mohammed

EDIT: Duplicate topics merged to clean up the community.
Userlevel 1
Hi Mohammed, yes it is an iPhone, your solution has worked a treat and solved the problem.

Thanks for the full and clear answer, hopefully will be helpful to others.

Best Regards

Black-kite-13
Userlevel 7
Badge +9
Hi Mohammed, yes it is an iPhone, your solution has worked a treat and solved the problem.

Thanks for the full and clear answer, hopefully will be helpful to others.

Best Regards

Black-kite-13


That's great @Black-kite-13

I'm glad to hear this has resolved the issue!

Mohammed
Userlevel 1
I have sent my pac code over via the app. My phone number has now changed but when i text it is still under the old number. Any ideas ?
Userlevel 7
Badge +9
Hello @Steved,

Is this an iPhone by any chance?

Can you try:

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”


Let me know if this works.

Mohammed
Userlevel 1
All working 👍
Userlevel 7
Badge +9
All working 👍

Awesome!

Glad to hear @Steved.

Thanks for confirming this. 😄

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