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Question

Wrong Plan

  • July 18, 2025
  • 3 replies
  • 18 views
T
New Contributor
  • Tea
  • New Contributor

Morning. I agreed a new upgrade plan with customer services on Monday 14th July. He said it wouldn’t appear immediately. However, it still hasn’t updated to the new plan. It should say unlimited data instead of 5gs. It was the thing that made me purchase the phone. Can you let me know what is happening?

    3 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@Tea 

     

    We’re sorry to hear this.

     

    Did you sign up to an unlimited data plan or was the unlimited data an add on?

     

    We would recommend contacting our Live chat team for a instantaneous reply. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tea
    • Author
    • New Contributor
    • July 18, 2025

    Please advise how I do that.

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@Tea 

     

    Please see the link below:

     

    https://www.idmobile.co.uk/live-chat

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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