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Wrong verification code

Samuel L
Community Member

IDMobile recently updated. Asked to create a new account for existing user. I registered and ask for verification code. I corrently enter the code but the system said its incorrect. I tried this multiple times.

 

Best answer by Kash M

Hi @Ian R @Samuel L,

Welcome to the Community!

I am aware that we did experience some issues over the weekend with verification codes and this has since been fixed.

Can you please try the process again and let us know how you get on?

 

Kash

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    4 replies

    Ian R
    New
 Contributor
    • Ian R
    • New
 Contributor
    • 4 replies
    • May 12, 2024

    Yes I'm having the same issue

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • May 15, 2024

    Hi @Ian R @Samuel L,

    Welcome to the Community!

    I am aware that we did experience some issues over the weekend with verification codes and this has since been fixed.

    Can you please try the process again and let us know how you get on?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ian R
    New
 Contributor
    • Ian R
    • New
 Contributor
    • 4 replies
    • May 15, 2024

    I tried again yesterday and got on thanks

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • May 20, 2024

    Hi @Ian R 

     

    Glad to hear, please let us know if you need anything else.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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