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Wrong verification code


Samuel L
Community Member

IDMobile recently updated. Asked to create a new account for existing user. I registered and ask for verification code. I corrently enter the code but the system said its incorrect. I tried this multiple times.

 

Best answer by Kash

Hi @Ian R @Samuel L,

Welcome to the Community!

I am aware that we did experience some issues over the weekend with verification codes and this has since been fixed.

Can you please try the process again and let us know how you get on?

 

Kash

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4 replies

Ian R
New
 Contributor
  • New
 Contributor
  • 4 replies
  • May 12, 2024

Yes I'm having the same issue


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 15, 2024

Hi @Ian R @Samuel L,

Welcome to the Community!

I am aware that we did experience some issues over the weekend with verification codes and this has since been fixed.

Can you please try the process again and let us know how you get on?

 

Kash


Ian R
New
 Contributor
  • New
 Contributor
  • 4 replies
  • May 15, 2024

I tried again yesterday and got on thanks


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • May 20, 2024

Hi @Ian R 

 

Glad to hear, please let us know if you need anything else.

 

Tom