I have a PAYGO account. I have over £5 credit but I can’t make calls or send texts. When I log into my account on idmobile.co.uk it says “You currently don't have an active plan.” but when I go to “View Your Plans” I **do** have an active plan.
What on earth is going on?
+24Hi
Welcome to the Community!
It sounds like they may be an issue with your account or top-up.
Please contact our Live Chat Team and they will take a look into your account.
Kash
Yes, OK, I’ll be doing that. I have already done one Live Chat which had supposedly fixed it, but it hadn’t. I’ll try again!
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